Refund policy

At Umika Karnani, each piece is made-to-order—expertly crafted from the moment your order is placed.

Due the personalised nature of our pieces and our sustainability ethos of avoiding overproduction, we are unable to accept cancellations or refunds. However, we are pleased to offer thoughtful alternatives such as exchanges or complimentary alteration guidance.

Exchange

For non-customised pieces, we are happy to arrange an exchange within 10 days of receiving your order. You have to self-ship the received products to us and once it qualifies our quality check, we shall dispatch your replacement order.

To be eligible, returned items must be unworn and unaltered, in their original condition and with all original tags attached.

If a returned piece does not meet these requirements, it will be sent back to you and we will be unable to proceed with the exchange or issue store credit.

Customised  Bespoke Garments

Garments that have been personalised—including adjustments to fit, colour, or design—are considered final sale. That said, we offer complimentary alterations to help perfect the fit and are here to support with as many appointments as you need.

Each customised Umika Karnani piece is created uniquely for you, reflecting your personal preferences in fit, colour, or design. As such, these garments are considered a final sale. However, we are pleased to offer complimentary alterations to help refine the fit to perfection, with as many fittings as needed—either in our workshop or virtually, wherever you are.